When Kaitlyn was born, her mom Nickie, a single mom and a part-time nurse, was thrilled by her beautiful baby girl. As Kaitlyn grew, however, Nickie noticed a delay in some of the physical milestones she anticipated. Specialized testing confirmed that Kaitlyn had been born with Cerebral Palsy.

Needing to work, yet not wanting Kaitlyn to miss anything, Nickie turned to a case manager at Niagara Cerebral Palsy. Kaitlyn’s condition qualified her for in home care and Nickie wasted no time finding help. Her own sister, Leigh, a college student nearby, offered to help. Nickie arranged for her sister to help care for Kaitlyn while she worked, and The Dale Association’s INCHARGE Home Care program took care of all the details.

Beautiful Kaitlyn, now has two loving care givers to look after her growing physical challenges, her mother, and her home care aide - Aunt Leigh.

Viva lived in constant fear. She was awakened by the sound of a new resident at her nursing home trying to smother her roommate with a pillow. She pulled her emergency cord just in time to save her roommate's life. When she shared her worries and inability to sleep with our Ombudsman advocate, she was trembling with the fear of that memory.

Our Ombudsman quickly worked with the Administrator to take the necessary steps to ensure that he was no longer a threat to Viva or any other resident. Viva felt reassured by her actions, and comforted by our Ombudsman's regular visits. She could finally get some much needed rest.