Let Us Help You: In-Home Care Services: Long-Term Care Ombudsman

Ombudsman is a Swedish word that means "Citizen Representative."
An Ombudsman is an advocate who helps to resolve concerns expressed by, or on behalf of, residents of adult and nursing homes. The Ombudsman does not work for the nursing facility; they advocate for the resident. The Ombudsman visits regularly and the service is confidential and free of charge.

Some areas the Ombudsman may assist with include:  suspected neglect, abuse or mistreatment, attending resident and family council meetings, as well as the following:

How to Contact Your Ombudsman:

An Ombudsman visits facilities on a regular basis. If you are a resident (or a family member of a resident) and need to discuss a concern you are having in a facility, please call the Ombudsman Coordinator at:
The Dale Association, 433-3344, Extension #1. Your call will remain confidential.

The Ombudsman Program is federally mandated under Title III of the Older Americans Act. It is administered through the New York State Office for the Aging and sponsored in Niagara County by The Dale Association.

While vacationing in Florida, Henrietta suffered a stroke and was rushed to a local hospital. After leaving the hospital, Henrietta was taken to a Florida nursing home for a period of time to recover. A month later, Henrietta was flown back to Lockport and admitted to a nursing home to heal. Unfortunately, the care she received in the Florida nursing home made matters worse. Read more...